Refund Policy

1. Overview

At AlpineArc, we want you to be satisfied with your purchase. While we do not guarantee refunds for every order, we will consider refund requests on a case-by-case basis and provide a resolution if we deem it reasonable.

2. Eligibility for Refunds

Refunds may be granted under the following circumstances:

Items are damaged or defective upon arrival.
Orders were sent incorrectly or missing items.
Other situations deemed reasonable by our team.

3. How to Request a Refund

To request a refund, please:

Contact us within 14 days of receiving your order at alpinearc.contact@gmail.com.
Include your order number, details of the item(s), and a photo if the item is damaged or defective.
Our team will review your request and respond within 3–5 business days.

4. Refund Processing

If your refund is approved, it will be processed via the original payment method used to place the order.
Please note that it may take additional time for your bank or payment provider to reflect the refund.

5. Returns

In some cases, we may ask you to return the item before issuing a refund.
If a return is required, you will be provided with instructions on how to ship the item back.
Customers are responsible for return shipping costs unless the item was damaged or incorrect.

6. Exceptions

We reserve the right to refuse a refund if we determine it is not reasonable under the circumstances.
Sale items or items purchased during special promotions may have different refund eligibility.

7. Contact Us

If you have any questions or concerns about our refund policy, please contact us:
alpinearc.contact@gmail.com